1.1 The products and services are provided, and the websites (innovativeretail.com.au, playon.com.au and rideon.com.au) (sites) are operated, by Innovative Retail Pty Ltd (ACN 007 653 250) (we, us or our).
1.2 We are bound by the Australian Privacy Principles (APP’s) set out in the Privacy Act 1988 (Cth) (Privacy Act). Your privacy is very important to us and we will always act to protect your personal information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used and shared.
2. PERSONAL INFORMATION WE COLLECT
2.1 We collect and use personal information from customers, users or visitors of our site, or any other individual who interacts with us including information or opinions which are reasonably capable of identifying individuals, whether or not such information is true or recorded in a material form (Personal Information). The type of Personal Information that we collect and use depends on the type of dealings that you have with us and includes the following non-exhaustive list:
(b) date of birth;
(d) mobile and telephone number;
(e) fax number;
(f) email address;
(g) information about the goods or services you have ordered (including how they are to be used);
(h) information from enquiries you have made; and
(i) any additional information required for user authentication processes.
3. COLLECTING YOUR PERSONAL INFORMATION
3.1 Methods of collection
(a) We will collect Personal Information about you in a variety of ways, including through your use, or orders, of our products and services (and our records thereof); when you visit our site, contact us with a query or request, complete any forms or agreements for our products or services, participate in surveys, competitions or promotional events; from third parties (including our related bodies corporate, business partners and service providers, credit reporting bodies, other customers, and your representatives); and from publicly available sources of information. The Personal Information collected by us will track your use, or enhance your use, of the foregoing and assist us in providing a better service.
(b) By providing your Personal Information to us, you acknowledge that you are authorised to provide such information to us.
(c) We may collect Personal Information about you for our related bodies corporate, business partners and service providers and when you request information about products and services. We will only collect Personal Information that is necessary for one or more of our functions or for the purpose disclosed to you.
4. USE OF YOUR PERSONAL INFORMATION
4.1 We use your Personal Information for the purposes for which the information is collected.
4.2 We use your Personal Information to provide our products, services and website to you. We also use it to improve or develop our products, services and website, to operate, maintain, test and upgrade our systems and to notify you of opportunities that we think you might be interested in.
4.3 We may provide your Personal Information to our related bodies corporate, business partners, service providers, third party contractors, agents or suppliers and authorised third party service providers who perform functions on our behalf, such as marketing and analysis organisations, financial and credit card institutions in order to process any payments, hosting companies, web developers, internet service providers, customer service providers, customer support specialists, external business advisors (such as auditors and lawyers), research and data analysis firms (Authorised Affiliates). In all circumstances where your Personal Information is disclosed, we will ensure that these third parties undertake to protect your privacy.
4.4 We may also use your Personal Information to:
(a) provide or deliver our products and services to you;
(b) administer and manage our products and services;
(c) inform you about our site, goods, services, offers, or in order to provide the product or service you have requested, or other matters which we believe are of interest to you;
(d) charge and bill you for the use of our products and services;
(e) customise the advertising and content on our website and to contact you about specials deals;
(f) provide offers that are of greater interest or benefit to you;
(g) share with Authorised Affiliates;
(h) verify your identity; and
(i) perform research and analysis.
4.5 We may disclose Personal Information to an Authorised Affiliate and they may in turn provide us with Personal Information collected from you.
5. STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION
5.1 Your Personal Information may be stored in storage facilities (owned and operated either by ourselves or our services providers) in hard copy or electronic format. We will use our reasonable endeavours to store your Personal Information securely and to make our sites and storage facilities as secure as possible against unauthorised access.
5.2 We will use our reasonable endeavours to protect and maintain the security of your Personal Information. Our officers, employees, agents and third party contractors are expected to observe the confidentiality of your Personal Information.
5.3 Despite our reasonable endeavours, we are unable to ensure or warrant the security of any Personal Information transmitted to us. Accordingly, all Personal Information disclosed by you to us is at your own risk and we are not liable for any unauthorised access to and disclosures of the Personal Information.
5.4 If we determine that Personal Information is no longer needed for any purpose, we will take reasonable steps to destroy or permanently de-identify that Personal Information, unless we are required by law or a court or tribunal to retain the information.
6. DISCLOSURE OF PERSONAL INFORMATION
6.1 We may disclose any information, including Personal Information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, governmental request or industry code or standard. We may also exchange information, including Personal Information, with other companies and organizations for credit fraud protection and risk reduction.
6.3 We may disclose your Personal Information to third parties who provide services to us, including organisations and contractors that assist us with the purposes for which we use your Personal Information. These services include customer enquiries, installation, maintenance and repair services, mailing operations, billing and debt-recovery functions, and market research.
7. DIRECT MARKETING
7.1 Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your Personal Information to send you information about the services we offer, as well as other information. We may send this information in a variety of ways, such as by mail, email, SMS, telephone, social media or by customising online content and displaying advertising on our websites.
7.2 These communications may continue after you cease acquiring any products or services from us until you opt out:
(a) by contacting us by writing to Privacy Officer, Innovative Retail Pty Ltd, email@example.com;
(b) by calling us on 03 9890 7577; or
(c) by using the unsubscribe facility that we include in our commercial electronic messages to opt out of receiving those messages.
8. LINKS TO OTHER SITES FROM OUR SITE
8.1 Although our site may contain hyperlinks or banner advertising to or from external websites, those websites are not subject to our privacy standards, policies and procedures. We recommend that you make your own enquires as to the Privacy Policies of these third parties.
8.2 We are in no way responsible for the privacy practices of these third parties.
9.1 We will not disclose your Personal Information to any third party (other than our Authorised Affiliates) without your consent in writing, unless otherwise required by law or permitted herein, or unless such disclosure is reasonably necessary in our opinion to protect our rights or property, to avoid injury to any person or in order to ensure the proper functioning of our site.
9.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our website; any transmission is entirely at your own risk.
9.4 We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your Personal Information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.
10. COOKIES AND IP ADDRESSES
11. ACCESS TO INFORMATION COLLECTED BY US
11.1 We will use our reasonable endeavours to keep your Personal Information that we collect accurate, up-to-date and complete.
11.2 If you wish to access any of the Personal Information which we have collected about you, or would like to request that any errors in that information be corrected, you may contact firstname.lastname@example.org so that we can consider and respond to your request. We may apply an administrative charge for providing access to your Personal Information in response to a request.
11.3 We will use our reasonable endeavours to provide a complete list of your Personal Information within 21 days of receipt of your enquiry. We reserve the right to charge a reasonable fee for this service to meet our reasonable costs in providing you with details of the information we hold about you. Proof of identity may be required before such information will be provided.
14. FURTHER INFORMATION
14.1 Further information about Privacy law and the Australian Privacy Principles is available from the Office of the Australian Information Commissioner’s website www.oaic.gov.au.
15. RESOLVING YOUR PRIVACY ISSUES
(a) writing to Privacy Officer, c/o 6 Ailsa Street, Box Hill South, Victoria, 3128;
(b) by email to email@example.com; or
(c) by calling them on 03 9890 7577 and please provide our Privacy Officer with full details of your complaint and any supporting documentation.
15.2 Our Privacy Officer will endeavour to:
(a) provide an initial response to your query or complaint within 10 business days; and
(b) investigate and attempt to resolve your query or complaint within 30 business days or such longer period as is necessary and notified to you by our Privacy Officer.